Confirmation Details
At Skymark, we kindly request our customers to review the following guidelines:
Skymark Usage Information
1. Flight Cancellations or Delays
In the event of a flight cancellation, delay, or inability to fulfill all or part of the transportation agreement (e.g., missed flight connections), we will take one of the following actions:
A. If the disruption is due to Skymark’s circumstances:
- Rebooking on a Skymark flight, another airline, or another form of transportation selected by Skymark
- Refund of the airline ticket or exchange voucher
- Extension of the ticket’s validity
B. If the disruption is due to circumstances beyond Skymark’s control (e.g., bad weather):
- Rebooking on another Skymark flight
- Refund of the airline ticket or exchange voucher
2. Baggage
- Checked baggage must not exceed 32 kg per item and must fit within dimensions of 50 cm x 60 cm x 120 cm. Baggage exceeding these limits cannot be accepted. However, personal items like wheelchairs, strollers, child seats, skis, and surfboards are exceptions.
- Each passenger is entitled to check up to 20 kg of baggage for free. Items like personal wheelchairs and strollers are excluded from this limit and are accepted at no additional charge.
- For baggage weighing over 20 kg and up to 100 kg, an excess baggage fee applies. Baggage exceeding 100 kg per passenger in total weight will not be accepted.
For more details, please refer to "Checked Baggage"
3. Airline Tickets or Exchange Vouchers
- Refunds for airline tickets or exchange vouchers are subject to a processing fee. A refund fee of 500 yen per segment applies, regardless of the cancellation date.
- Tickets or exchange vouchers cannot be transferred to another person. Tickets with a different name from the passenger or tickets with name changes cannot be used.
- Changes to reserved flights are only allowed for the same route. Changes to the reverse direction of the route are not permitted.
4. Other Notices
- Passengers who do not follow staff instructions during check-in, baggage drop-off, or security checks may be denied boarding. Thank you for your understanding.
- To enhance security and manage congestion or incidents, Skymark has installed security cameras around check-in counters, security checkpoints, and arrival lobbies. Recorded footage is handled with the same care as personal information and is discarded after the storage period expires. We appreciate your understanding and cooperation.