When the cancellation caused by our convenience
If aircraft maintenance or other circumstances caused by us means that we cannot fulfill all or part of a delivery contract, we can provide the following services.
You will be rerouted on the next Skymark flight with available seats, or in some circumstances on another airline or some other alternative means of transportation, subject to availability.
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(1)
- Switching to another Skymark flight
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- We do not charge change fees or cancellation fees.
- If you are unable to board during the flight ticket validity period, you can extend the validity period by 30 days starting from the day following the flight ticket's expiration date.
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(2)
- Switching to another airline's flight or other means of transportation
We will pay the fare for the other airline or other means of transportation, within certain limits as approved by Skymark Airlines.
Please contact the Reservation Center or airport counters.
Refunds
- We do not charge refund fees or cancellation fees.
Please click here for more information about the refunds process.
Flight transfer (reservation change), fare refund procedure
Cancelled flights can be transferred (reservation change) or cancelled through the website.
- You can only switch (change a reservation) once.
※If the changed flight is delayed or cancelled, the reservation can be changed again. - Even if the flight's scheduled departure time has passed, this can still be processed within the 10 days following the scheduled departure date.
Flights booked that are not operable on the website, changes/cancellations can be made at the Reservation center or airport counter.
The above can be done even after the flight's scheduled departure time. Please contact the Reservation Center or visit the airport counters within 10 days after the flight's scheduled departure date.