Changes / Cancellations
We accept reservation changes and cancellations via the Internet or at our Reservation Center.
Changes / Cancellations
There are different procedures in place depending on the reservation method, payment method, and purchase time. Please read the following to see which applies to you.
○You can go through procedure on the internet. ▲Please contact our Reservation Center.
| Reservation Method | On the internet | Reservation Center *1 | Travel agency | |||||
|---|---|---|---|---|---|---|---|---|
| Method of payment | Reservation only | Credit card payment | Payment at a convenience store | Reservation only | Credit card payment | Payment at a convenience store | ||
| Prior to purchase | changes | - | - | ▲ | - | - | ▲ | *2 |
| cancellations | 〇 | - | 〇*3 | 〇 | - | 〇 | *2 | |
| From purchase up to the departure time | changes | - | 〇*4 | 〇*4 | - | 〇*4 | 〇*4 | 〇*4 |
| cancellations | - | 〇 | 〇 | - | 〇 | 〇 | 〇*5 | |
| After the departure time | changes | ▲ | ▲*7 | ▲*7 | ▲ | ▲*7 | ▲*7 | *2 |
| cancellations | ▲ | ▲*7 | ▲*7 | ▲ | ▲*7 | ▲*7 | *2 | |
| Refund method of changes and cancellations *6 | - | Refund to your credit card | Refund at SKY airport counter, convenience store (Lawson) or direct deposit through bank account | - | Refund to your credit card | Refund at SKY airport counter, convenience store (Lawson) or direct deposit through bank account | Refunds at travel agency | |
- Notices
-
- *1Please contact Reservation Center in the case of cancellation of special fare categories.
- *2Please contact the Travel agency where you made a purchase.
- *3You cannot cancel a part of your itinerary. Please contact our Reservation Center.
- *4Depending on the fare type, flight change is not available. Please see the Various fares.
- *5Depending on the fare type, flight cancel is not available. Please contact the travel agency where you made a purchase.
- *6The balance will be refunded or charged for fare difference due to changing of the flights in case the fare type which flight change is permitted.
- *7Including flights that have been canceled due to bad weather, reservation cancellations/changes can be processed without charging cancellation or change fees (excluding some fares/conditions). After the canceled flight switching (reservation change) process has completed, please contact the Reservation Center should you wish to make any additions/changes/cancellations.
- *On this website, you cannot change certain passengers in case that your reservation has several passengers. Please contact our Reservation Center.